CarDet Booking support

Support policy

Licensed customers receive private product support by email.

Contact

Email support@cardetbooking.com from the address associated with your Freemius purchase or trial.

What support covers

• Installation and first configuration questions.
• Reproducible defects in the current CarDet release.
• Clarification of documented features and supported integrations.
• License activation and update-channel questions.
• Security reports submitted privately.

What to include

Send the CarDet and WordPress versions, steps to reproduce, expected and actual behavior, and the privacy-safe report from Settings → System.

Not included

Custom development, server administration, third-party theme/plugin debugging outside CarDet, and configuration of external Google, Stripe or email-provider accounts are not included in standard product support.

Refund requests

Refund eligibility follows the purchase terms displayed through the secure Freemius checkout and applicable consumer rights. Contact support with the order email and a clear description of the issue.

Security reporting

Report suspected vulnerabilities privately to support@cardetbooking.com. Do not publish an unpatched issue in a review, public issue or social post.